Eats Lunch Together
Whether we’re around the table in-person or virtually, we enjoy spending time together.
We think it’s important to like the people you work with, which is why we invest heavily in building relationships within and between teams. Our onsite lunch catering and large kitchen spaces make it easy for teams to eat together – something we all missed while we were away. To that end, we try to keep our teams small enough to fit around one or two kitchen tables. If it's nice outside, some teams might leave the building and eat in a nearby park, or they’ll take their lunches to a room to watch videos or chat about topics of interest.
Teams also have offsite budgets to spend as they wish. In the past, teams have gone to lunches, pedicures, escape rooms, karaoke, woodshop classes, baseball games, and more. Onsite, it’s not uncommon for people to get together for things like book clubs, board game sessions, poker games, and Super Smash tournaments. In a virtual environment, teams have gotten creative with activities like asking random questions in a watercooler Slack channel a couple times a week, playing Codenames virtually, virtual escape rooms, virtual Airbnb experiences, virtual lunches, and many more.
With our new hybrid working model, Makers go into our offices twice a week with their teams and work from home the other three days. This allows us to collaborate while also providing flexibility. We’ll continue to develop relationships in person, while still using the virtual communication skills we’ve built as a result of the pandemic.
Our teams are cross-functional, and you aren’t limited to only forging relationships with people who do the same thing as you. An engineer can expect to get to know designers, product managers, business leaders, and operations folks. A lot of people like to use a Slack extension called Donut, which matches up random people across the company every two weeks, regardless of role, and invites them to go grab a Donut or coffee and become acquaintances. Our CTO, James Chen, also holds virtual office hours for Makers, with an open forum to discuss anything engineering-related.
Customer Comes First
We have a direct line of contact with the people who use our product.
We’re here because we want to build useful products and to achieve that, we value spending time with people who use what we make. Teams working on external-facing products interface with shippers and clients to learn more about their struggles, while those of us that work on internal-facing systems regularly shadow internal teams to understand their evolving processes and workflows.
In pre-pandemic times (and when it’s safe to do so), we’ll go the extra mile and travel to places like Hong Kong, Shenzhen, Amsterdam, Atlanta, and Los Angeles to sit next to and learn from our business teams.
We’re growing fast and our revenue is doubling almost every year.
Demand for global trade is rising quickly, which means the need for better supply chain logistics is more important now than ever. Our business revenue consistently doubles almost every year. As a result, we’ve expanded our Makers Team to Shenzhen, Shanghai, and Amsterdam. We also opened offices in Vancouver and Copenhagen, bringing us to 14 locations and growing!
The volume we’re shipping has increased at such a pace that we purchased warehouses in Hong Kong, Los Angeles, and Shenzhen. We achieved this growth with 240+ engineers across five cities and three countries, something we attribute to a carefully designed product cycle that syncs strategically with the business. When you join Flexport, you’ll ship code on your first day. You’ll play a key role in building our product and designing flexible, high-quality solutions. To help understand the broad scope of our mission, all new hires participate in a week-long crash course on the fundamentals of global trade. Your onboarding class will consist of people from operations, sales, marketing, product, design and more. It’s a great opportunity to tap into the cross-functional knowledge of your starting cohort!
Your best work happens when you are refreshed, so we play the long game.
We have a flexible vacation policy, and when we’re physically at the office, we love having Flexpups (Flexport puppies) around. In the spirit of friendly competition, we have board game night every other Wednesday. During the pandemic, teams did virtual cooking classes, virtual escape rooms, lightning talks, virtual paint and sip, virtual scavenger hunts, and virtual pictionary. We look forward to camping, biking, hiking, and rafting together again.
Wears Many Hats
We are growing quickly, so we encourage people to fill the gap and wear as many hats as they want.
Want to learn more about operations and the business side of Flexport? Phenomenal, do it. By taking the initiative to learn about pain points, you can own and build products to solve them. For example, Kevin (Senior Engineering Manager) built our permission policy system and single-handedly ran our infrastructure for over a year. He flew to our Shenzhen office to improve site performance behind the Great Firewall.
We practice a bottom-up culture by strengthening feedback loops.
We believe that open communication is key to success, so everyone is encouraged to speak with candor. We stay nimble and take action so we’re continuously improving. Everyone is given a voice, and we make sure those closest to the problems are the decision-makers.
This works top-down as well. Our CEO, Ryan, holds an all-hands meeting every two weeks to share global company updates. He also actively encourages everyone with a thought or idea to Slack him and our leaders through our “ask-exec” channel and slid.io Q&A sessions at all-hands.
Managers and reports meet one-on-one every week, and skip level meetings are scheduled on a monthly cadence. We believe that maintaining an open communication channel enables individuals to comfortably voice their thoughts and receive the attention required to maximize career growth.
Promotes from Within
Flexport is great because of its people, so we make sure to take care of them.
Most ideas and initiatives start from the ground up, and we regularly promote and empower those who exemplify our values. Take Will for example. When Will joined the engineering team in January 2016, he saw that despite all of the cargo we were moving around the world, we didn’t have a carbon offset program. Together with Susy from the business side, he drove Flexport's partnership with the Carbonfund.org Foundation. They built carbon emissions reporting and provided a way for our customers to sign up.
After that, he made it possible for Flexport to model and coordinate the allocation of cargo onto carrier ships. He wrote detailed design docs, mentored his teammates, and acted as the glue between product, business, and engineering. Will has since been promoted to Staff Engineer, Engineering Manager, and then made the switch to Product Management, where he is now a PM for the Ocean Automation Team.
Impressive Team Members
We’re a friendly bunch, who inspire each other to do great work.
We’re driven by a collective desire to change trade and have fun doing it. Our leaders have deep domain knowledge, founded multi-million dollar startups, and managed teams handling hundreds of millions of dollars in assets. They’ve mastered the logistics industry and know how to lead us down the right path.
Our engineers come from a variety of backgrounds, and we take special pride in that. We have seasoned engineers from large, successful tech companies, who bring industry best practices and high standards. We also have product-minded ex-founders, brilliant newcomers, and more. Take Levi, for example, who taught himself how to code! We love having a diverse group on our team, and hope you’re the next to join us!