We’re solving a problem we’re intimately familiar with, giving our product and business a unique edge. Traditionally, when deploying applications in production, developers are forced to pick between two extremes: expensive yet simplistic platforms, or complicated, do-it-all-yourself services. Instead, Render takes care of all the laborious work upfront, minimizing the amount of thinking, reading, and clicking Render customers need to do. This makes it easy to get up and running quickly while simultaneously allowing applications to scale and increase in complexity over time, preventing a transition to DIY infrastructure. For example, during the height of the pandemic, many high-growth startups relied on Render to address rapidly changing business needs. We’re giving precious time back to our customers so they can focus on what really matters to their business.
We rely heavily on customer feedback and treat Render customers the way we'd like to be treated. We read every tweet, respond to questions from our community, and keep track of what our roadmap to be successful on Render. Moreover, all our full-stack engineers participate in both on-call and support engineering rotations. Customer service is core to UX and a big differentiator in a crowded market like ours.
A person considering a new job offer should be able to understand which benefits package will best meet their needs. A family working on their finances should know how much they will need to budget for their child’s braces. Someone heading to the doctor should be able to confirm their visit will be covered right on their phone.
The past several years have seen a welcome rise of consumer-focused software that puts these connected experiences within reach. Now more than ever, consumers are getting the support they need to engage with their health insurance by having access to the right information in the right context. We continue to see acceleration toward integrating insurance experiences into the consumer’s everyday life as new software, products, and services hit the market.
Behind the scenes, however, there is an enormous challenge: insurance companies and software companies must exchange a great deal of sensitive data, and traditional ways of managing this process are time-consuming, expensive, and error-prone. At Noyo, we’re bonded by the mission to solve this problem, making it possible to provision and interact with critical, sensitive data – securely and at scale.
Depending on the team, engineers have frequent opportunities to participate in conversations directly with clients (if they are interested in doing so). Communication with customers occurs on a weekly or sometimes daily basis via meetings (primarily Zoom) as well as synchronous Slack channels. When working with benefits platform customers, engineers receive feedback about API design, work with our product team to gather requirements from customers, and provide guidance for customers as they integrate with the Noyo API. When working with our insurance carrier partners, we are often designing and developing solutions in parallel. That means coming up with solutions alongside our carrier partners, building a comprehensive understanding of their systems, and providing guidance for how best to work with Noyo.
As we scale, we will continue to build out our customer success team, but we believe that engineers should never be too far away from the end customer.
Building a profitable business and doing right by your customers are not mutually exclusive. Our CEO, Tim, started the company with the belief that if he helped users make better financial decisions, revenue would follow. Our content team is the embodiment of that belief. Understanding that everyone who uses NerdWallet has a unique set of circumstances, their objective is to help the user make the best possible decision. Even if that decision doesn’t benefit NerdWallet’s bottom line. By guiding users to the best possible decision, we establish trust and build a long-term relationship with the consumer. This provides the foundation for our $200M+ profitable business and drives the understanding that the best personal finance solutions are inherently customer-first.
At Seesaw, we serve multiple customers, which is what makes our product so exciting and challenging to build. While our primary focus is on students, teachers, and parents, we also support a product for school administrators and technologists who set up and maintain Seesaw for their schools (enabling teachers to then implement and use the platform).
During your first month at Seesaw, you’ll go through our onboarding process which includes a visit to one of our schools. You’ll visit a real classroom and see how real teachers and students use Seesaw in real-time. Stepping into a classroom, you’ll immediately gain empathy for the teachers (who are passionate about engaging their students) and the students (who are curious about everything and can be easily distracted). You’ll be able to see students and teachers interacting with Seesaw firsthand, whether it’s a 2nd-grade math lesson focused on long subtraction or a Kindergarten classroom practicing reading. It’s important that everyone at Seesaw be a user researcher and truly understand our customers inside and out.
To that end, every Monday we have a company-wide meeting where there’s the opportunity to share new learnings as well as progress on current projects across the company. For example, our product teams share updates on new product features and launches, and recently the Diversity, Equity, and Inclusion (DEI) committee presented extremely relevant information about the demographics of K-12 students in the US. We need to understand the population we’re serving in order to build the best product possible.
10 Open Positions
Our users are involved in nearly every stage of product development. Every team at Amplitude has a dedicated group of customers who have agreed to provide feedback on the new products and features we’re building, and we speak to them at least once a week. We share design specs and user stories with our customers from the very beginning, and continue to get feedback throughout various iterations of an executed product. “Amplitude is the only company I’ve ever worked at where we know our customers by name and face.” (A direct quote from software engineer, Samantha Puth.)
We share unfiltered, real-time feedback from customers in our company-wide #customernotes Slack channel and also take every opportunity we can to work with customers in person. Twice a year, we invite and fly in various customers to [some destination] to spend time together face-to-face. Customers then sit on panels and share where they’d like to see Amplitude in 2, 5, 10 years and any pain points they’re currently facing. We also have customer panels at all of our hackathons and count on them to give out Customer Choice Awards. Lastly, we also host Partner Days where our customers come onsite to Amplitude’s office and sit with each of our pillars to ask questions in a roundtable.
The level to which we work with our customers is at an extreme, and we take it one step further because we ourselves are Amplitude users! (More on this below. 👇)
27 Open Positions
A simple messaging workspace with tools for managers and staff on the go
San Francisco, CA or Remote
Imagine your favorite Italian restaurant. Their communication is scattered through group text message chains, emails, and other single utility apps, making it frustrating for their employees to contact people and find information when they need it. Similar to Slack, we’ve become the nervous system of each business, but with one main difference: we’re focused on the deskless workforce and SMB-centric tools through mobile. Using Coast, the employees at your favorite Italian restaurant can now easily share checklists, swap shifts, and run payroll, all in one place.
We know small businesses well; we spent years immersing ourselves in their work when building hyper-local networks for small businesses at our previous company, Townsquared. Essentially, we built Coast to serve members of the Townsquared community because we listened to what our customers were asking for.
Our users depend on us for their daily operations, so we always put their needs first. Customer feedback enters into our product roadmap in three main ways:
1 Open Positions
We are here to improve everyone's health by unlocking the power of good medical data. An individual patient who has access to their personal medical data can receive better and higher quality care. We go one step further: PicnicHealth gives patients the opportunity to contribute to the leading research on their specific disease area. We’ve established over a dozen partnerships with life sciences companies (including 7 of the top 10 biopharma in the US) to advance science and develop breakthroughs in treatments. When we give voice to our collective medical journey, by making our records available together, we accelerate research and access to treatments for all.
With full consent from our users (we are always transparent and protect our patients’ privacy), we de-identify and share medical record data that is valuable to commercial and non-commercial research. For example, we partnered with Genentech to create FlywheelMS, a research study that aims to get a clearer picture of how and why multiple sclerosis (MS) impacts different people in different ways. Users sign up with PicnicHealth (we waive the fee for 5 years) and consent to sharing their anonymous data. Putting all of this information together for a diverse group of MS patients will allow researchers to see patterns that no one doctor can see on their own.
We are obsessed with building a solution that patients actually find useful (check out our demo!) – and doing it in a way that puts patients at the center. Since we are all patients ourselves, we make sure we are building a product that we trust with our own medical records. We believe that leading with our patient-centered values of transparency, data privacy, and full patient control will deepen the trust that patients have in PicnicHealth.
AngelList Venture exists to fuel more innovation in the world. We’re doing so by disrupting the venture capital industry and opening up a previously inaccessible asset class to a significantly wider set of people. In 2019, we spun out AngelList Venture into a separate company from AngelList to work on this problem and have since massively scaled up our core investing platform and launched several new products. These products include a new way for VCs to raise money, a new way for startups to provide liquidity for employees, and a new way for investors to have a diversified portfolio of high-quality deals and funds.
Focusing on our customers’ needs has helped us launch and scale quickly. We’re privileged to have a network of former founders and investors who are always sharing feedback and ideating with our team. We host UXR sessions (that engineers are welcome and encouraged to attend!) multiple times a week, where we solicit product feedback and listen to suggestions for improvement.
Our customers are often small- to mid-sized businesses who have, unfortunately, already suffered loss at the hands of a hacker, something our leadership team have a lot of experience dealing with throughout our careers.
We (Sameer, Ed, John, and Jerry) came together at ActZero after spending many years working as security professionals. Throughout our careers, we’ve each been called upon at various levels to consult with companies, teams, and individuals (internally and externally) on how to lock down an operation, automate highly manual processes, scale for product launches, and detect threats before they happen, or (at worst) recover from an intrusion. The cost of the intrusion can put a business at severe risk, and we’ve seen entire companies fold, departments laid off, and consumers suffer because cyber security safeguards were not in place. And now, we’re building ActZero to help businesses defend against these intrusions.
At ActZero, we maintain a state-of-the-art Security Operations Center (SOC) on behalf of our customers. Like all SOCs in the industry, ActZero staffs a team of security analysts. These analysts are our greatest asset, but without automation these analysts don’t scale well across customers. For this reason, we believe that at its core, cyber security is a people problem. We will automate away many of the mundane tasks that a security analyst does on a daily basis. In doing so, we allow them to focus on the most valuable work: enriching themselves and their knowledge in order to more effectively stop threats before they impact the end-customer’s business.
1 Open Positions
Our customers’ success is our top priority. High-growth businesses can’t afford to have operations slow them down – they need a unified financial data platform they can rely on. That’s why nearly all aspects of our product are constructed according to customer needs and feedback.
We also have a completely separate professional services team to help with specific customer needs, so they can optimally configure and use the product. While this team is usually staffed with Leapfin partner teams, Leapfin engineers are highly encouraged to periodically rotate into this team to further understand how our customers are interacting with the product and any pain points they might be experiencing.
On the sales side, Leapfin purchase decisions are sometimes championed by technical buyers, and if not, they are usually heavily involved as important stakeholders. This means engineers are involved in helping to finalize deals (assessing technical fit and feasibility, addressing security concerns, etc.)
Leading Software-Powered Freight Forwarder
San Francisco, Bellevue, Amsterdam, and Shenzhen
We’re here because we want to build useful products and to achieve that, we value spending time with people who use what we make. Teams working on external-facing products interface with shippers and clients to learn more about their struggles, while those of us that work on internal-facing systems regularly shadow internal teams to understand their evolving processes and workflows.
In pre-pandemic times (and when it’s safe to do so), we’ll go the extra mile and travel to places like Hong Kong, Shenzhen, Amsterdam, Atlanta, and Los Angeles to sit next to and learn from our business teams.
53 Open Positions
We’re transforming the hiring process by allowing companies to easily manage their talent pipeline from one, centralized location. Our customers include everyone from early-stage startups to public companies and we’re all united by the goal of making sure they are all happy and successful. Feedback from customers is openly shared in a Slack feedback channel and we also have a customer advisory board that meets regularly. Similarly, when thinking about new features and tools, our product team will often meet with customers to share demos and get early feedback. This feedback drives the engineering roadmap and we make sure to prioritize the features and upgrades that are most impactful for our customers. For example, we recently shipped a feature where candidates could opt-in at the end of their interview to answer a short diversity survey. Questions could include answering whether they were a veteran or identified as male, female, or gender-non-conforming. However, this didn’t work for every company, since in places like Germany, it might be more culturally acceptable to ask the prior question but not the latter, whereas in the US companies might want to have both questions on their survey. Thus, we shipped a change so you can configure a different survey based on the candidates’ location (and not just the job location).
We’re constantly listening to our customers and strive to maintain a balance of building new features and improving others as efficiently as possible.
17 Open Positions
Payroll, Benefits, and HR for Modern Companies
San Francisco, Denver, New York City, or Remote
Customers genuinely love our product. Don’t just take our word for it — check out what some of our customers have to say. Our workspace reflects our unwavering dedication to our customers. Our conference room names are inspired by our “Gustomers” (think Hair Salon, Cheese Market, Boba Shop), and we even have an office mural to showcase the many types of business owners we serve.
While our engineering team doesn’t interact with our customers on a day-to-day basis, we understand that every Gustie directly or indirectly impacts our over 60,000 customers (over 1% of all U.S. businesses!). Eddie Kim, our CTO and co-founder, put it best: “No matter what we’re building, we make sure every line of code has two subjects in mind: the people we work with and the people we serve. They’re the heroes and heroines of the programs we write. And when you instill that kind of spirit into your team, it somehow lights up everything you do.”
18 Open Positions
Connecting fintechs with banks to build great financial products
San Francisco, CA or Remote (US)
Our APIs allow companies to connect to banks. We consider both sides of the connection to be our customers, and it is our job to make sure both sides are happy.
At both banks and companies, we interact with a wide range of people, including CEOs, executives, project managers, engineers, and administrative staff. Each and every one is not only vital to our success, but also greatly impacted by what we’re implementing. If we don’t empathize with all of these people, and win them over as supporters and even promoters, we can’t succeed.
Putting customers first is foundational to how we operate:
Collaborative mapping platform for transportation planning
San Francisco, New York City, or Remote (US)
We believe strongly in the power of local governments to build livable cities, and are privileged to partner with planners around the world to achieve their safety, equity, and accessibility goals. Some of our customers include the Chicago Department of Transportation, Transport for London, and Ireland’s National Transit Authority – just to name a few – and it’s important that we’re empathetic in our approach to solving their pain points.
In pre-pandemic times, we encouraged team members to go on customer visits and see how transportation agencies operate behind the scenes. It was a great way to learn about our customers’ issues firsthand, and we look forward to doing so again when it’s safe to travel. By soliciting feedback from a variety of different stakeholders, we’re able to come up with innovative solutions that multiple customers can benefit from. For example, we heard and saw from our customers that information regarding their system ridership was often complex, raw, and challenging to quickly gain insights from. By partnering with several customers of various sizes, we were able to iterate upon a solution that was flexible to work with and display a variety of ridership data.
It’s fair to say our roadmap is largely driven by our customers’ needs. For instance, at the height of the COVID-19 pandemic, we realized our roadmap needed to pivot given the challenges our customers were facing with reduced ridership and service levels. Closely listening to our customers and being responsive to their immediate needs allowed us to come up with creative solutions to solve problems such as transporting essential personnel around cities when service was limited. At the end of the day, it’s important to us to always put our customers first since solving the concrete issues they face ultimately helps the city and the broader community.
The number of people reaching the age of 65 is rising faster than ever. We want to take care of our parents – and yours – as they age, and what we build affects their lives on a very personal level. In addition to the clients receiving care, we also support the families who are signing up and managing their loved one’s care, the care professionals, and a vast network of care partners. We’re putting all of these different roles together into a system that can support them all, making their lives easier and more efficient. For instance, many of our care professionals must work multiple jobs to make ends meet. Our platform allows them to better predict their work hours and income, so they can minimize those stressors, increase stability in their lives, and focus on providing the best care possible.
The global pandemic only underscored the need to help our aging clients. Since nursing homes and care facilities were high-risk centers for the spread of COVID-19, we were able to leverage our technology to quickly put into place new procedures in adherence with CDC protocols for our team, care professionals, and clients.
Home care is an always-on business with hyper-specific real-world workflows. We’re constantly adapting and trying out unconventional product approaches. For example, we have a dedicated Slack channel where engineers can get direct visibility into repeat problems or patterns faced by our operations team and help solve issues in real-time. Our care team loves having an IT team that not only can help triage but spin up a new feature or product to help solve their issues. As an Engineering team we love having so much visibility into what we ship and how it’s being used. Similarly, we like to announce new product releases via Slack, where our users can react and provide feedback in real-time.
16 Open Positions
Technology has always moved faster than our ability to safeguard ourselves from its consequences, and this is especially true when it comes to connected health products. That’s why we view it as our responsibility to ensure people have access to safe, secure, ethical, and effective remote monitoring products to use at home.
With our work, we strive to reduce human suffering over the long-haul. This applies to both the customers who use our products and the teammates who build them. We actualized this value by releasing our platform free of charge for those on the front lines of COVID-19 (read more in TechCrunch).
We collaborate with patients, security researchers at DEF CON (we were one of the founding supporters of WeHeartHackers.org), and regulatory agencies such as the FDA (our CEO served in the FDA’s digital health unit!) to ensure that we are building trustworthy products.
Our team brings together stakeholders from across the industry, from security researchers to regulators at the FDA, and beyond.
Creating experiences that connect people through photography
Mountain View, San Francisco, or Remote in CA, CO, ID, IL, MD, MA, MI, MN, NM, NY, NC, OR, TX, UT, VA, and WA
We are the world’s largest photographer-centric community. Every product we build, strategy we design, or decision we make is driven by how we can continue to make our customers’ lives better. Our Customer Support Heroes interact daily with our users and regularly share their feedback with our product teams. This direct feedback loop enables us to continually address customer pain points and find innovative ways to improve their experience. Employees can participate in our Sidekicking program, which pairs them with a dedicated Support Hero for a 45-minute session to watch them respond to customer contacts, ask questions about our support philosophies, and learn about customer needs.
Another way we support our customers’ success in their photography journey is by providing educational and informational resources. For example, our SmugMug blog helps customers become better photographers, grow their photography business, or even find inspiration. Since our customers learn in different ways, we also offer a live webinar with shared recordings after the session for those who prefer to interact directly with a person. And throughout our site experience, there are tooltips and informational pop-ups to assist the customer within their account.
We will always prioritize features that individual developers will love over what large enterprises request, even if it leads to less revenue. We are so developer-focused that one might describe it as an obsession! At the end of the day, whether someone is building for a side projector as a part of a team at a 1,000-person company, the day-to-day problems are the same: devs want to be able to put secrets in and get secrets out, and have it be simple and enjoyable to use.
In one of many examples, we prioritized building out custom environments ahead of a long roadmap of enterprise features. We heard time and time again that developers wanted to be able to create custom environments outside of the standard development, staging, and production environments whether it be for CI/CD or sandbox. We know how much flexibility it would bring our users so we built it! We will always put our developers first!
Automated financial management to save, plan, and invest all in one place
Palo Alto, CA or Remote (US)
People across America have learned to expect the bare minimum from the financial system, but we believe everyone deserves something radically better. By listening to our clients and understanding their frustrations, hopes, and dreams, we have built a beloved brand in financial services that not only makes it easy to manage your money, but also delivers real economic value for our clients. We did this first in the investment management industry and have now set our sights on building a better banking solution. Why does your bank only pay you 0.09% on average for your deposits?! We don’t know either. What we do know is that your money should make money for you, not for your bank. And we’re here to deliver on that promise and to help our clients achieve financial confidence.
12 Open Positions
We save companies $20,000 and 20-40 hours of time per leave. While our customers range in size (we currently work with companies such as CircleCI, Figma, ClassPass, PopSugar, and Pilot), every single company that has joined Sparrow thus far has remained with us. 🙌
We’ve also been able to grow the business largely via word of mouth, which underscores the loyalty of our customers. Almost everyone has personally struggled with paid leave paperwork, or has had a friend or family member who has. Whether it’s paid family or medical leave, the process is torturous for both the individual and their employer. We set up an hour-long call with every new customer who signs with us in order to understand their current leave policies and process. We work to make sure their policies are inclusive and clear, and help them make changes if necessary. After the call, our customers have all of the tools they need to begin using the Sparrow dashboard right away.
When the pandemic hit in 2020, there was an uptick in both medical leaves and mental health leaves. Our customers looked to us to provide guidance during this time, and we’re proud to have been able to step up. We created a webinar to support our customers navigate these difficult times and helped many more people take necessary leave to take care of themselves. Ultimately, our customers (and really, their employees) are our first priority and we work hard every day to support them.
Dark is a programming language, editor, and infrastructure. We’re following a bottom-up strategy and care about developer experience before anything else. Getting large services running on Dark means developers need to love it. We’re our own customer, too: we use Dark to build parts of Dark. When we do monetize, it will be around the cost of infrastructure.
As soon as our product was able to build a web service, we hired a customer as an EIR to work at Dark and give us feedback every single day. We built what we needed to keep his product up and make his experience better. We still encourage customers to visit the office, and often take developers in residence.
For other developers building on top of Dark, we actively maintain a Slack community to answer questions, and volunteer to pair with developers as needed.
Thousands of clients, from tech unicorns to construction companies, depend on Newfront to run their businesses.
The product team at Newfront works directly with brokers and account managers to build the operating system for the brokerage, whether prospecting for clients, onboarding them to Newfront, or servicing their accounts. We also have an entire team dedicated just to broker happiness, and that team aggregates broker feedback and collaborates with engineering to drive product direction.
We feel lucky to sit in the same room as our end users solving real customer problems in a live operational environment. If you ship something in the morning, you might walk down the hall and see someone using your software later that afternoon (or discussing it in a beta channel on Slack).
12 Open Positions
Our founders Peter Chen, Rocky Duan, Tianhao Zhang, and Pieter Abbeel have published some of the most highly-regarded research in AI Robotics at the Robot Learning Lab at UC Berkeley. However, they were dissatisfied that their research wasn’t materializing into real world solutions. As a result, they came together to start Covariant and focus on existing problems and serving real people who face them.
What sets Covariant apart from other AI and robotics companies is that we don’t search for problems that fit our state-of-the-art research. Instead, we start with our customers. There are many existing, real-life problems and our approach always begins with understanding what issues our customers are already facing.
For example, our software directly impacts big logistics companies and online stores by helping them fulfill orders in a faster, more efficient way. Focusing on what our customer needs and regularly checking in to address their problems is a strategy that keeps us grounded, not in an ivory tower. And unlike other AI companies with hopes to solve real world problems some day, we started Covariant with actual customers. We have more demand than we can fulfill at this point, and stay aligned as a multidisciplinary team by focusing on serving our customers.
11 Open Positions
We obsess over the details to ensure that the intricacies of our system are hidden behind a simple yet lovable user experience. When we built our application process, we wanted to make sure our customers could get a cash account and line of credit online in minutes, not hours or days. Our engineers partnered closely with our design and product teams to create a streamlined process that gets customers the financial tools they need to run their business with the minimal amount of time and effort.
Our leadership closely monitors feedback from our customers, which in turn drives our teams’ roadmaps. We truly believe the only way we can create an amazing financial operating system is to listen to our customers. So we do.
Brex customers range from large tech unicorns such as Airbnb and Scale AI, through top e-commerce companies such as Untuckit and Hims to life science and medical startups that are making people’s lives better every day. If you’re excited about helping these organizations grow and have an impact on the world, we want to hear from you!
50 Open Positions
Operating system for building and growing developer communities
San Francisco, Paris, or Remote (US/Europe)
Simply put, there’s no way to work at Orbit without directly interfacing with our customers. We rely on our customers to tell us how they’re using Orbit in their daily lives. This direct feedback allows us to make the small incremental changes our customers’ need, as well as hone in on greater step-changes and our company roadmap.
We have open lines of communication with our customers, whether it’s a regular weekly call or via Slack. For example, our Orbit 1 Slack channel, which has roughly 200 members, is our inner circle. Early customers and advocates are all in this channel and topics include feedback, book club, and show and tell (where we share the reports to leadership about growing our community). Developer advocates from all over the industry discuss how they use Orbit to successfully grow their business, and help us understand the community better and what we can improve upon.
At times, it feels like customers are our co-workers. That’s why it’s so important that anyone thinking about joining the Orbit team feels excited about interfacing with customers regularly and aligning on what they need to be successful. This enables us to grow strategically and continue to build tight-knit communities.
Career network for college students and recent grads
San Francisco, Denver, or Remote (US)
Everyone at Handshake is trying to help the same audience – students, most of whom are looking to make the difficult transition from college to career. That’s why our core value of “Students First” is so important, because it touches all aspects of the work we do at Handshake.
The Handshake product teams are divided up by the different types of customers we serve: Student, University, and Employer. The Student team clearly embodies the “Students First” mentality by building features to guide students in the college-to-career journey and ultimately show the plethora of internship and job opportunities that exist out there. What may not be obvious, though, is that our other product teams also put “Students First.” The Employer team focuses on creating products that help employers reach more students across the United States. By helping them diversify their candidate pools, they can reach more students and provide even more opportunities beyond just in-person career fairs and info sessions. Similarly, the University team business enables career centers to do their jobs more efficiently, enabling career service users to reach out to all of their students to guide them through the difficult transition from college to career.
11 Open Positions
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